About our Cancellation Policy

Whilst we do all we can to accommodate our clients’ appointment rescheduling requests, we do politely ask for 48 hours’ notice for appointment cancellations.

Our booking system will send you an automated courtesy reminder at least 48 hours prior to your appointment, offering you the opportunity to reschedule or cancel your appointment if it is no longer convenient. Late cancellations will incur the full appointment fee.

In order to secure your appointment, we do require a booking fee. All booking fees are non-refundable.